Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gambling and betting services offered via starzebet.com, including its United Kingdom - facing version known as Starz Bet. By creating an account, depositing funds, placing bets or otherwise using the services, you agree to be bound by these Terms. Effective date: 1 February 2026.

Observe: Starz Bet operates under a Curaçao eGaming licence (Antillephone N.V. licence 8048/JAZ) and does not hold a licence from the UK Gambling Commission (UKGC). Expand: This means UK players who choose to use the services do so on an offshore, Non-GamStop basis and do not have recourse to UKGC or IBAS in the event of a dispute. Reflect: You should read these Terms carefully before using the site and only proceed if you understand and accept the risks associated with gambling with an offshore, non-UKGC operator.

Definitions

Observe: This section clarifies the meaning of key expressions used in these Terms. Expand: Clear definitions reduce ambiguity and help both the Operator and the Player understand their respective rights and obligations. Reflect: Where a term is not defined below, it shall have its usual meaning in the context of online gambling services.

Operator means the company or entities that own and operate the online gambling services available via starzebet.com, including the UK project variation referred to as Starz Bet, and that hold a Curaçao eGaming licence under master licence 8048/JAZ.
Website means the website currently accessible at https://starzebet.com and any mirror or replacement domains, sub-domains or mobile applications used to provide the same services to users, including those used by UK players to access Starz Bet.
Services means all products and features offered by the Operator via the Website, including but not limited to sports betting, casino games, live casino, virtual sports, promotions, bonuses and account management tools.
User or Player means any natural person who registers an account, accesses or uses the Services in any way, including visitors from the United Kingdom.
Account means the personal user account registered by a Player on the Website, which records personal details, KYC information, balances, bets, game history and other relevant information.
Bet or Wager means any stake placed by a Player on an event or game offered through the Services, whether in the sportsbook, casino, live casino or any other product.
Bonus means any promotional value, such as bonus money, free spins, free bets, cashback or similar incentives credited by the Operator to a Player's Account subject to specific terms and wagering requirements.
Wagering Requirement or Wager means the total value of bets that must be placed using a Bonus and/or associated winnings before such Bonus and winnings become withdrawable cash.
Real-Money Balance means funds that a Player has deposited and that are not subject to any wagering requirements, plus any winnings derived from real-money play after all requirements have been fulfilled.
Bonus Balance means funds and winnings that are locked behind wagering or other bonus conditions and are not yet withdrawable.
KYC (Know Your Customer) means identity verification procedures, including the collection and verification of documents such as a passport, a recent utility bill (not older than 3 months) and a selfie, as described in the Operator's KYC policy at https://starzebet.com/kyc-policy.
AML means anti-money laundering and counter-terrorist financing requirements applicable to the Operator under Curaçao law and any other relevant legislation or regulatory guidance.
Payment Method means any deposit or withdrawal channel supported by the Operator, including but not limited to credit/debit cards, e-wallets (such as Jeton and MiFinity), crypto-assets (such as USDT (TRC20/ERC20), BTC, ETH and LTC) and bank transfers.
Crypto or Crypto-Asset means supported virtual currencies or tokens used to deposit and withdraw funds to and from the Account.
UK Player means a Player who is ordinarily resident in the United Kingdom or accessing the Services from within the UK, including via VPN or mirror domains.
Mirror Domain means any alternative domain that replicates the Website to provide access when the primary domain is unavailable or blocked.
VPN or IP Masking Tool means any technology used to conceal or modify the apparent geographical location or IP address of a Player.

Account Registration

Observe: This section explains who may open an account and how identity verification is carried out. Expand: Age and KYC rules are critical for preventing underage gambling, fraud and AML breaches, especially for UK Players using an offshore operator. Reflect: By registering, you confirm that all information you provide is complete, accurate and truthful.

Eligibility and Age Verification

Minimum age: You must be at least 18 years old to register and use the Services. Underage gambling is strictly prohibited.
Legal capacity: You must have full legal capacity to enter into binding contracts under the laws that apply to you.
Jurisdictional responsibility: It is your responsibility to ensure that registering and gambling with an offshore, non-UKGC operator is not prohibited by the laws of your country or region, including the United Kingdom.
Self-exclusion: If you are enrolled in a national self-exclusion scheme (such as GamStop in the UK), you must not use Starz Bet to circumvent that exclusion. You are solely responsible for complying with any self-exclusion obligations you have undertaken.

Registration Process

Account creation: To open an Account you must complete the online registration form, providing at least your full name, date of birth, country of residence, email address, chosen username and password, and any other information the Operator reasonably requests.
Email verification: You may be required to verify your email address by following a link sent to your registered email before you can fully use your Account.
Single account policy: Each Player is allowed only one Account. Opening multiple Accounts (including under different emails or via mirror domains) may result in closure of accounts, cancellation of bonuses and confiscation of winnings.

KYC and Ongoing Verification

Standard KYC practice: In line with the KYC policy at https://starzebet.com/kyc-policy, you may be asked to provide documents such as a valid passport, a utility bill not older than 3 months and a selfie.
Triggers for KYC: While KYC is usually not requested on deposit, it is almost always triggered when you request your first significant withdrawal and may also be triggered at any time if suspicious activity is detected.
AML compliance: The Operator may request additional information regarding the source of funds or wealth to comply with AML obligations and reforms, including those arising from Curaçao's LOK bill and related regulations.
Failure to comply: If you fail to provide required KYC/AML documents or information in a timely and satisfactory manner, the Operator may suspend or close your Account and withhold deposits and/or winnings to the extent permitted by applicable law.

User Obligations

Accuracy of data: You must provide true, complete and up-to-date information at registration and keep it updated. Providing false or misleading information may lead to closure of your Account and forfeiture of winnings.
Password security: You are responsible for maintaining the confidentiality of your login credentials. Any activity carried out through your Account will be deemed to have been undertaken by you.
Unauthorized access: You must notify customer support at [email protected] or via live chat immediately if you suspect that your Account has been compromised.
Non-transferability: You must not sell, transfer or allow third parties to use your Account, even temporarily.

Betting & Gameplay Rules

Observe: This section governs how bets are placed, accepted and settled, and how Players must behave during gameplay and in chats. Expand: Clear rules of conduct and bet settlement reduce disputes and protect the integrity of the Services. Reflect: By placing any Bet you confirm that you understand and accept the applicable game and market rules.

Placing Bets

Market information: Minimum and maximum bet amounts, odds, game rules and return-to-player (RTP) information are displayed within each game or market and may differ between products.
Bet acceptance: A Bet is considered accepted only when it appears in your bet history and has been assigned a valid transaction or bet ID by the system.
Irreversibility: Once a Bet has been accepted, you may not cancel or modify it. In limited circumstances, and at the Operator's sole discretion, a Bet may be voided and your stake returned (for example, where a manifest error has occurred).
Time of placement: For sports bets, the time of placement is the time recorded by the Operator's servers, not by your device. Bets placed after an event has started may be voided unless specifically permitted (e.g., live betting).

Errors, Malfunctions and Voids

Technical failures: In case of obvious technical or human errors, including but not limited to incorrect odds, settlement mistakes or software malfunctions, the Operator may declare affected Bets void and return stakes to Players.
Disconnections: If you are disconnected during a casino game, the outcome recorded on the Operator's servers will prevail. For most games, the round will complete in your absence and the result will be available when you reconnect.
Fairness: Casino games rely on certified random number generators (RNGs) or live dealer feeds. Where required by the Curaçao regulator or other relevant bodies, independent testing laboratories may certify game fairness.

Conduct in Games and Chats

Respectful behaviour: You must behave respectfully towards dealers, staff and other Players. Insults, harassment, threats, hate speech, obscene content and spam are strictly prohibited.
Prohibition of fraud: You must not engage in collusion, chip dumping, bonus abuse, match-fixing, use of bots or any other form of cheating or unfair advantage.
Promotion and solicitation: You may not advertise other websites, products or services in live chats or game interactions.
Monitoring: Chat and gameplay may be monitored and recorded to ensure compliance with these rules. Violations may result in restrictions, suspension or closure of your Account.

Bonus Terms

Observe: Bonuses are optional incentives subject to specific conditions. Expand: Misunderstanding bonus rules can lead to disputes and forfeited winnings, particularly when withdrawals are requested. Reflect: By accepting any Bonus you agree to the rules in this section and any additional promotion-specific terms.

Bonus Activation and Wagering

Opt-in and allocation: Some promotions require a bonus code or explicit opt-in, while others may be credited automatically. Details are published on the Website's promotions pages.
Wagering requirements: Unless stated otherwise, deposit bonuses are typically subject to wagering requirements (for example, a multiple of the bonus amount and/or deposit amount) that must be met within a specified timeframe before you may withdraw affected funds.
Time limits: Bonuses and free spins are usually valid for a limited period (for example, 7 - 30 days) from the time of crediting. Unused or incomplete bonuses may expire and be removed from your Account.
Bonus and real-money balances: The sequence in which your real-money and bonus funds are used is described in the specific promotion terms. Generally, real-money funds are wagered first unless otherwise indicated.

Game Restrictions and Maximum Bets

Eligible games: Only certain games or categories may count towards wagering requirements, and some games may be excluded altogether or contribute at a reduced percentage.
Maximum bet limits: When wagering a Bonus, there may be a maximum allowed bet per spin or per game round. Exceeding these limits may lead to the Bonus and any related winnings being cancelled.
Prohibited actions: Attempts to exploit Bonuses (for example, low-risk betting patterns, hedging large bets, collusion or deliberately triggering features) may be considered bonus abuse.

Combining Promotions and Withdrawal Effects

No automatic stacking: Unless explicitly allowed, Bonuses cannot be combined or "stacked". You may have to complete or cancel one Bonus before activating another.
Impact on withdrawals: Withdrawals may be paused while any active Bonus balance remains on your Account, even if the amount is small (for example, £0.10). You may need to either complete the wagering requirements or request cancellation of the active Bonus, subject to the applicable rules.
Bonus cancellation: You may request the removal of an active Bonus via customer support. In that case, the Bonus and any winnings derived from it may be forfeited, while your real-money balance remains withdrawable.

VPN, IP Masking and Bonus Abuse

VPN usage: The Terms regarding VPNs and IP masking are designed to protect against circumvention of geographic and regulatory restrictions. If the Operator reasonably believes that you used a VPN or similar tool primarily to bypass such restrictions, it may cancel Bonuses and associated winnings.
Clause similar to 12.3: If IP masking is detected at or around the time of a withdrawal request, the Operator reserves the right - acting reasonably and proportionately - to investigate the activity and, where abuse is confirmed, to void relevant Bonuses and winnings.
UK Players: As a Non-GamStop, offshore operator, Starz Bet expects UK Players to use Bonuses responsibly and not as a means of exploiting self-exclusion or banking controls put in place by UK financial institutions.

Payments & Withdrawals

Observe: This section sets out how deposits and withdrawals work, including methods, limits, fees and processing times. Expand: For UK Players using offshore services, payment channels (especially fiat) can be fragile and subject to blocks or additional checks. Reflect: By transacting with Starz Bet you accept these operational constraints and the risks inherent in crypto and international payments.

Deposits

Supported methods: The Operator currently supports deposits via Crypto (including USDT (TRC20/ERC20), BTC, ETH and LTC), credit/debit cards (Visa, Mastercard) and selected e-wallets (such as Jeton and MiFinity). Availability may vary by country and over time.
UK card success rates: For UK banks (including, for example, Monzo, Lloyds and HSBC), card deposits may have low success rates due to gambling-related blocks or internal risk policies. Such blocks are beyond the Operator's control.
Minimum deposit: Unless otherwise stated, the minimum deposit is the equivalent of £/€10.
Fees and FX: The Operator generally does not charge deposit fees. However, currency conversion between GBP and the Account's base currency (usually EUR or USD) may result in an effective 3 - 5% foreign exchange cost. Third-party providers (banks, e-wallets, crypto exchanges) may also charge fees.
Crypto deposits: When depositing in Crypto, you must ensure that you send funds to the correct wallet address and on the correct network (for example, TRC20 vs ERC20 for USDT). Transactions sent to the wrong address or network may be irretrievably lost.

Withdrawals

Supported methods: Withdrawals are typically offered via Crypto and bank transfer. Crypto withdrawals are usually processed within 1 - 24 hours, with an average of around 4 hours. Bank transfers may take 3 - 7 business days, depending on intermediary banks and jurisdictions.
UK bank risk: Bank transfers to UK accounts may be scrutinized or blocked by local banks due to gambling or international transaction policies. The Player bears the risk of such external interventions.
Limits: Daily withdrawal limits for new Players are often in the range of approximately €£1,000 - €£2,000, with potential increases for verified and higher-tier Users. Specific limits are stated in your cashier or on request.
Weekend processing: Withdrawal processing is limited on Sundays and certain holidays, which may lead to backlogs on Mondays or after holiday periods.
KYC requirement: The Operator may require completion of KYC/AML checks before processing withdrawals, especially larger or cumulative amounts. Failure to complete such checks may result in delays or non-payment.

Refunds, Chargebacks and Adjustments

Bet refunds: Bets that are voided (for example, due to event cancellation or technical errors) will normally be refunded by returning the stake to the Player's Account.
Bonus-related holds: As noted in the Bonus Terms, withdrawals may be temporarily paused while an active Bonus balance remains, even for small amounts, until wagering is completed or the Bonus is cancelled in accordance with the applicable rules.
Chargebacks: If a deposit is reversed or charged back by your bank, e-wallet or payment provider, the Operator may deduct the relevant amount and any associated costs from your Account and, if necessary, pursue reimbursement and/or close your Account.
Third-party fees: Any fees incurred due to intermediary banks, blockchain network congestion, e-wallet providers or currency conversion are your responsibility and may be deducted from your withdrawal.

Limitation of Liability

Observe: This section explains the Operator's responsibilities and the limits of liability it accepts. Expand: As an offshore, non-UKGC operator, the risk profile for UK Players differs from that of locally regulated operators, particularly regarding dispute resolution and enforcement. Reflect: You should only gamble sums that you can afford to lose and understand that your primary recourse in disputes is with the Operator and its Curaçao regulator, not UK authorities.

Operator's Obligations

Fair operation: The Operator will use reasonable efforts to ensure that the Services are provided with due skill and care, that games operate substantially as described, and that the results generated by RNG-based games are random.
Accuracy of results: The Operator will use reasonable technical measures to ensure that game and bet results are recorded and settled correctly based on the data on its servers.
Security: The Operator will use reasonable administrative, technical and physical safeguards to protect your Account and personal data, consistent with its Privacy Policy.

Exclusions and Limitations

Technical issues: The Operator is not liable for any loss you may suffer due to technical failures, network interruptions, latency, disconnections, software bugs, denial-of-service attacks or similar events outside its reasonable control. In such cases, the Operator's primary obligation is to either settle Bets based on the records on its servers or void affected Bets and refund stakes.
Indirect loss: The Operator will not be liable for any indirect, incidental, consequential or special damages, including loss of profits, business or data, arising out of or in connection with your use of the Services.
Liability cap: To the fullest extent permitted by applicable law, the total aggregate liability of the Operator to you in respect of any single incident or series of related incidents shall not exceed the greater of (a) the amount of your relevant stake, or (b) your net winnings from the Bet or game giving rise to the claim, subject to any applicable minimum statutory rights.
Regulatory framework: Because Starz Bet is not licensed by the UKGC, you will not have recourse to UK alternative dispute resolution services such as IBAS or to UKGC compensation schemes. Complaints may instead be escalated to the Curaçao regulator's complaint portal (currently, for example, via https://certria.com/complaints), which is outside UK jurisdiction.
Non-excludable rights: Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under mandatory law. Nothing in these Terms affects any mandatory consumer rights you may have under the laws that apply to you, although enforcement of such rights against an offshore operator may be practically more complex.

Intellectual Property Rights

Observe: This section protects the Operator's intellectual property assets. Expand: The branding, software and content used by Starz Bet are valuable assets that must not be copied or misused. Reflect: Your right is limited to personal, non-commercial use of the Services as intended.

Ownership: All copyrights, trademarks, trade names, domain names, logos, graphics, text, software, databases and other intellectual property rights associated with the Website and Services are owned by or licensed to the Operator.
Limited licence: The Operator grants you a limited, non-exclusive, non-transferable licence to access and use the Website and Services for personal, non-commercial entertainment purposes only, in accordance with these Terms.
Prohibited uses: You must not copy, reproduce, modify, adapt, translate, reverse engineer, decompile, distribute, publicly display, transmit or otherwise exploit any part of the Website or its content without the Operator's prior written consent.
Third-party content: Some content (for example, game software, live dealer streams, payment logos) may be owned by third parties. You must comply with any additional terms that such third parties impose.

Privacy & Data Protection

Observe: This section summarises how your personal data is handled. Expand: UK Players using offshore services should understand that data may be processed and stored outside the UK and EEA, including in Curaçao and Cyprus, with different oversight regimes. Reflect: By using the Services you acknowledge and accept these data-handling practices.

Privacy Policy: All collection, use and storage of personal data is governed by the Operator's Privacy Policy, available at https://starzebet.com/privacy-policy. That policy forms part of these Terms and you should read it carefully.
Data locations: According to current disclosures, certain data may be stored or processed in Curaçao, Cyprus and/or other locations used by the Operator or its service providers.
Legal bases: The Operator processes personal data as necessary to perform the contract with you (for example, to operate your Account and process payments), to comply with legal obligations (for example, KYC/AML requirements) and for its legitimate interests (for example, risk management, service improvement and responsible gaming tools).
UK and EU data law: Where applicable, the Operator aims to align its practices with relevant data protection laws, including the UK GDPR and EU GDPR, though formal oversight rests with the authorities in the jurisdictions in which it is established.
Responsible gaming data: Data relating to responsible gaming (for example, limits, self-restrictions, contact with support) may be used to monitor and manage your gambling behaviour in line with the Responsible Gaming Policy at https://starzebet.com/responsible-gaming.

Changes to Terms

Observe: This section explains how and when the Operator may update these Terms. Expand: Regulatory reforms (including Curaçao's LOK bill and evolving international AML standards) may require changes to the Services or these Terms, sometimes at short notice. Reflect: Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

Right to amend: The Operator may modify these Terms from time to time, for example to reflect legal, regulatory, technical or business developments.
Notification: Where practicable, material changes will be notified to you via email, account message and/or a prominent banner or pop-up on starzebet.com or associated mirror domains.
Effective date: Each updated version of the Terms will state an effective date (for example, a date in 2026 or later). Changes will apply from that date onwards.
Your options: If you do not agree with the revised Terms, you must stop using the Services, request closure of your Account and, where possible and lawful, withdraw any available Real-Money Balance. Continued use after the effective date will be treated as your acceptance of the new Terms.

Termination & Suspension

Observe: This section sets out when and how your Account may be suspended or closed. Expand: As an offshore operator serving multiple markets, the Operator must be able to act quickly in response to regulatory requests, suspected AML issues or bonus abuse. Reflect: Closure does not automatically entitle you to payment of disputed funds, especially where fraud or serious breach is suspected.

Grounds for Suspension or Closure

Legal and regulatory reasons: The Operator may suspend or close your Account if required by law, by its Curaçao regulator, by payment providers or due to changes in applicable regulations, including AML reforms.
Underage or self-excluded gambling: If the Operator discovers that you are under 18 or that you used the Services in breach of a self-exclusion or similar restriction, it may void Bets, cancel Bonuses, confiscate winnings and refund deposits in accordance with applicable law and internal policies.
Fraud and misuse: Suspected fraud, money laundering, collusion, bonus abuse, multiple Accounts, chargebacks or other serious breaches of these Terms may result in immediate suspension or closure and the withholding of funds pending investigation.
VPN and IP masking: If there is strong evidence that you have systematically used VPNs or other IP masking tools to circumvent geographic, regulatory or financial controls (especially in relation to UK restrictions), the Operator may restrict or close your Account and treat associated Bets and Bonuses as void where justified.

Consequences of Closure

Payment of balances: Upon closure of your Account (whether by you or the Operator), the Operator will, subject to KYC/AML checks and any legal or regulatory constraints, pay out your Real-Money Balance minus any applicable fees or chargebacks. Bonus balances and related winnings may be forfeited.
Dormant accounts: Accounts that remain inactive for an extended period may be deemed dormant in line with the Operator's policy. Additional terms, including possible maintenance fees or eventual account closure, may apply and will be communicated on the Website.
Regulatory changes for UK Players: If legal or regulatory developments make it unlawful or operationally impossible for the Operator to continue providing Services to UK Players, it may suspend UK access, close UK Accounts and set a reasonable grace period for withdrawals where feasible.

Governing Law & Jurisdiction

Observe: This section clarifies which law governs these Terms and how disputes may be resolved. Expand: Because Starz Bet is licensed in Curaçao and not by the UKGC, the primary legal framework is that of Curaçao, not the United Kingdom. Reflect: UK Players should understand that cross-border enforcement of any rights may be complex and that local UK regulatory protections do not apply.

Governing law: These Terms and any disputes arising out of or in connection with them or your use of the Services are governed by the laws of Curaçao, without regard to conflict-of-laws principles, subject to any mandatory consumer protection laws that may apply in your country of residence.
Dispute resolution procedure: If you have a complaint, you should first contact customer support via live chat on the Website or by email at [email protected]. The Operator will attempt to resolve your complaint internally.
Regulator escalation: If you remain dissatisfied after the internal process, you may, where applicable, submit a complaint through the Curaçao regulator's designated portal for licence 8048/JAZ (currently, for example, via https://certria.com/complaints), noting that reported success rates are limited and that this is not a UK authority.
Courts and arbitration: Subject to any mandatory provisions of law, any unresolved dispute may be brought before the competent courts or arbitration forums in Curaçao, or in any other jurisdiction that the Operator may designate in its corporate documentation.
UK-specific note: Because Starz Bet is not licensed by the UKGC, UK Players do not have access to UK statutory dispute resolution mechanisms specific to licensed operators (such as ADR through IBAS or direct UKGC intervention). This does not remove any general consumer law rights you may have under UK law, but it may affect how and where they can be enforced.

Contact Information

Observe: This section provides the available channels for contacting the Operator. Expand: Transparent and responsive support is important given the offshore and grey-market nature of services to UK Players. Reflect: You should retain copies of important communications, particularly in relation to complaints, KYC and withdrawals.

Website: Official site: https://starzebet.com. Additional mirror domains may be used periodically to provide access where the primary domain is unavailable.
Email support: For general queries, account issues, KYC submissions and complaints, you can contact [email protected]. Reported response times are typically 24 - 48 hours.
Live chat: A 24/7 live chat service is available on the Website, with reported average response times of around 2 minutes. Please note that support agents may use translation tools and complex queries may receive generic responses.
Telephone: No dedicated telephone support number for UK Players is currently provided in the available data. All support is primarily handled via live chat and email.
Postal/registered address: The Operator's full legal and mailing address is not specified in the data provided. Any such details will be published on starzebet.com or made available upon reasonable request, in line with licensing requirements.

Regional Compliance Note (UK): Starz Bet is classified for UK Players as a Non-GamStop, offshore operator without a UKGC licence. You therefore do not benefit from UK regulator-backed protections that apply to UKGC-licensed sites. You should only use the Services if you fully understand and accept these Terms, the elevated risk profile and the limitations of available dispute-resolution mechanisms as of 2026.