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Privacy Policy

This privacy policy explains how Starz Bet, as operated through the website starzebet.com for the configuration known as "Starz Bet", collects, uses, stores and shares your personal data. It applies to players, prospective players, visitors to starzebet.com and related mirror domains used to access the Starz Bet services from the United Kingdom.

We provide this privacy policy to comply with applicable data protection law, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, and to give you clear information about your rights and our obligations. This version is effective from 15 January 2026 and supersedes any earlier versions shown on starzebet.com.

Who We Are

For the purposes of data protection law, the "data controller" responsible for your personal data when you use starzebet.com from the UK is the company that operates the Starz Bet brand under an online gambling licence issued in Curaçao under master licence 8048/JAZ (Antillephone N.V.). The detailed corporate name, registration number and registered office address of the operating company are published in the footer or legal section of starzebet.com and may be updated from time to time.

The Starz Bet services are offered from outside the United Kingdom and are not licensed by the UK Gambling Commission. This affects your gambling-related rights (for example, access to UK dispute resolution schemes), but does not remove our obligation to handle your personal data in line with UK data protection standards when we target or accept players from the UK.

If you have any questions about this privacy policy or how we process your personal data, you can contact our data protection contact point:

  • Email (primary contact): [email protected] (please use "Data protection" in the subject line)
  • Online contact: 24/7 live chat available through starzebet.com (typical response time around 2 minutes)
  • Postal address: The current registered office or mailing address shown in the footer or legal/"Contact us" sections of starzebet.com; this is the address for written data protection correspondence.

Because Starz Bet operates internationally, we may also be regarded as a controller under EU GDPR in relation to players in the European Economic Area and under Mexican data protection law for Mexican customers. In all cases, you can use the contact methods above and your request will be routed to the appropriate team.

What Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with starzebet.com and whether you open and use an account. This section explains the main categories.

Identification and contact data

  • Account registration data: Full name, date of birth, email address, username, password (stored in hashed form), country of residence and preferred language.
  • Contact details: Email address (for log-in, notifications and support), optional telephone number (if you choose to provide one), and any other contact information you submit when communicating with us.
  • KYC (Know Your Customer) data: Copies and details of identity documents (such as passport or national ID), proof of address documents (such as a recent utility bill or bank statement), and selfies or verification photos used to confirm your identity.

Technical and device data

  • Device and connection details: IP address, approximate location derived from IP, device identifiers, operating system, browser type and version, language settings and similar technical identifiers.
  • Log and usage data: Log-ins, log-outs, session timestamps, pages visited, clicks, scrolls, referral URLs, error messages and similar events generated when you access or use starzebet.com or its mirror domains (including where you access from the UK using VPN or similar tools).

Payment and financial data

  • Deposit and withdrawal data: Payment method, currency, amount, timestamps and transaction status for deposits and withdrawals, including crypto transfers (such as USDT, BTC, ETH, LTC) and fiat options where available.
  • Limited card or wallet details: We generally do not store full card numbers. However, we may hold masked card details, expiry dates, card brand, e-wallet identifiers or crypto wallet addresses as provided by you or our payment partners for processing and anti-fraud purposes.
  • Financial verification data: Where needed for KYC/AML checks, we may process income or source-of-funds information (for example, salary documents, bank statements or tax records) if you choose to provide them.

Behavioural and gaming data

  • Account behaviour: Betting and gaming history (bets placed, games played, stakes, wins, losses), bonus usage, responsible gaming limits you set, self-exclusion requests and time-outs.
  • Website interaction data: Clicks on banners, navigation patterns, time spent on different sections, and responses to promotions or campaigns.
  • Risk and compliance indicators: Patterns suggesting potential fraud, abuse, bonus misuse, money laundering or breaches of our terms (including use of IP masking or VPN during registration or withdrawals).

Communications and support data

  • Support tickets and chats: Content of emails you send to [email protected], live chat transcripts, and internal notes created by our support agents to handle your query.
  • Recorded decisions: Records of complaints, dispute outcomes, bonus decisions, account restrictions, self-exclusion or closure requests, and any internal risk assessments relevant to your account.

Cookies and similar technologies

  • Cookies: Small data files stored on your device to recognise your browser, remember your preferences, maintain sessions and improve performance.
  • Similar technologies: Web beacons, pixels, tags and local storage that help us measure engagement with pages or promotions and support fraud detection.

Where we are required to collect certain information by law (for example, to confirm your age or identity) or under our contract with you (for example, to process a withdrawal), we may not be able to provide services or process your requests if you do not provide that data.

Legal Basis for Processing

We process your personal data only when we have a valid legal basis under UK GDPR and any other applicable data protection laws. Depending on the context, one or more of the following grounds will apply:

  • Performance of a contract: We need to process your personal data to enter into and perform our agreement with you, including:
    • Creating and managing your Starz Bet account on starzebet.com;
    • Processing deposits, bets and withdrawals, including via crypto and other payment methods;
    • Providing customer support and communicating with you about service-related matters (e.g. account changes, security alerts, policy updates).
  • Compliance with legal obligations: We are subject to various legal and regulatory duties, particularly under anti-money laundering ("AML"), counter-terrorist financing and responsible gambling frameworks in Curaçao and other relevant jurisdictions. To comply with these obligations we may need to:
    • Verify your identity and age (KYC checks), especially when you request withdrawals or reach certain transaction thresholds;
    • Monitor transactions and behaviour for suspicious activity and report to competent authorities where required;
    • Maintain records of your transactions and KYC data for legally mandated retention periods.
  • Legitimate interests: We process certain data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. These include:
    • Ensuring network and information security, including detection and prevention of fraud, IP masking abuses and unauthorised account access;
    • Improving, personalising and optimising our site, odds and promotions based on aggregated usage data;
    • Protecting our legal rights, including investigating potential violations of our terms and defending or asserting legal claims.
    You have the right to object to processing based on legitimate interests (see "Your Rights" below).
  • Consent: In some cases we rely on your consent, for example:
    • Sending you electronic marketing communications (emails, SMS or push notifications) about Starz Bet offers, promotions and news where required by law;
    • Deploying non-essential cookies (such as certain analytics and advertising cookies) when you accept them via our cookie banner or settings panel;
    • Using certain optional data you choose to provide (for example, preferences or surveys) to tailor your experience.
    You may withdraw your consent at any time using the options described in this policy. Withdrawal will not affect the lawfulness of processing based on consent before it was withdrawn.
  • Vital interests and public interest (limited cases): Very rarely, we might process data to protect your vital interests or those of another person (for example, where we reasonably believe there is an immediate risk of serious self-harm) or to support public interest tasks (such as assisting law enforcement agencies when legally required).

Purpose of Processing

We use your personal data only for specified, explicit and legitimate purposes. In summary, we process data to provide and improve the Starz Bet services, to meet legal and regulatory requirements, and to protect you and ourselves from abuse. The main purposes are:

  • Providing and administering our services: To set up and manage your starzebet.com account, verify your eligibility to play, process deposits and withdrawals (including crypto options favoured by many UK users), settle bets, communicate with you and provide customer support.
  • Risk management, fraud prevention and AML: To monitor accounts and transactions for suspicious or fraudulent activity (for example, unusual betting patterns, multiple accounts, VPN or IP masking during withdrawals), to apply KYC/AML checks, and to comply with regulatory reporting obligations in Curaçao and other applicable jurisdictions.
  • Improvement and analytics: To analyse how users interact with our website, games and promotions, identify technical issues, test new features, improve our odds and casino offering, and optimise performance. We generally use aggregated or pseudonymised data for these purposes where possible.
  • Marketing and personalisation: To send you marketing communications about Starz Bet (such as bonuses, odds boosts and new game launches) where permitted by law and in line with your preferences, and to personalise your experience by showing content and offers that may be more relevant to you.
  • Responsible gambling and player protection: To support safer gambling, including implementing deposit or loss limits, time-outs, self-exclusion, and other tools; monitoring behaviour for signs of problem gambling; and intervening where necessary in line with our responsible gaming policy.
  • Compliance, legal claims and enforcement: To comply with our legal duties (including record-keeping), enforce our terms and conditions (for example, Clause 12 dealing with withdrawals and VPN usage), investigate potential breaches or abuse, and manage legal disputes or regulatory inquiries.

Disclosure & Sharing

We do not sell your personal data. However, we may share your data with carefully selected third parties where necessary for the purposes described above, subject to appropriate safeguards and contractual protections.

  • Payment service providers and banks: We share limited personal and transaction data with payment processors, banks, card schemes, e-wallet providers (such as Jeton or MiFinity) and crypto payment gateways so they can process deposits and withdrawals, perform their own fraud checks and comply with their regulatory obligations.
  • Verification and risk management providers: We may engage third parties to assist with identity verification, KYC/AML screening, geolocation checks, fraud detection or transaction monitoring. These providers process your data only under our instructions and may combine it with data they lawfully hold to help us manage risk.
  • Technical and hosting providers: We use hosting, infrastructure, security, analytics and support providers who may have access to certain personal data when providing services such as website hosting, DDoS protection, data storage and customer support platforms.
  • Marketing and analytics partners: Where you have consented to marketing or non-essential cookies, we may share data with advertising networks, analytics companies and affiliates to measure campaign performance, provide tailored promotions and attribute referrals. Where required, this sharing will be based on your consent and subject to appropriate contractual terms.
  • Regulators and dispute bodies: We may provide relevant data to our licensing and supervisory authorities (for example, authorities in Curaçao) and to third-party complaint portals such as the Curaçao-based complaints platform at https://certria.com/complaints, if you raise a complaint under our licence. Note that such bodies are separate from UK regulators (the UK Gambling Commission and IBAS) and may offer different or more limited protections.
  • Group companies and business transfers: If Starz Bet is operated through or transferred to another group company or in connection with a merger, acquisition, restructuring or sale of assets, your data may be shared with that entity subject to this privacy policy or a successor policy materially consistent with it.
  • Legal and law enforcement: We may disclose personal data where required to do so by law, court order or regulatory request, or where necessary to establish, exercise or defend legal claims or to protect the rights, property or safety of us, our players or others.

Whenever we share personal data with third-party service providers, they are required to use it only for the purposes of providing services to us and to implement appropriate security measures.

International Transfers

Because Starz Bet operates internationally and is licensed in Curaçao, your personal data may be transferred to and processed in countries outside the United Kingdom and the European Economic Area ("EEA"), including Curaçao, Cyprus and other locations where our service providers or infrastructure are based.

  • Primary locations: According to our operational setup and the information published on starzebet.com, data is stored and processed in data centres located in Curaçao and/or Cyprus. Technical and support partners may also process data in other countries.
  • Legal safeguards for UK and EEA residents: Where your data is transferred from the UK or EEA to a country that is not recognised as providing an "adequate" level of data protection, we implement appropriate safeguards, such as:
    • Standard Contractual Clauses (SCCs) approved by the European Commission and, where relevant, the UK Information Commissioner's Office;
    • The UK International Data Transfer Agreement (IDTA) or the UK Addendum to the SCCs, as appropriate;
    • Technical and organisational security measures, including encryption in transit and at rest, strict access controls and internal policies.
  • Supplementary measures: We assess transfer risks in light of applicable laws in destination countries and, where necessary, adopt supplementary technical or contractual measures to protect your data.
  • Third-party transfers: Where our third-party service providers transfer your data further, they are required by contract to do so in compliance with data protection law and with adequate safeguards. We do not rely on the invalid EU - US Privacy Shield framework for data transfers.

You may request more information about the specific safeguards applied to your data (without revealing confidential clauses) by contacting us at [email protected].

Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting and reporting requirements, and to resolve disputes and enforce our agreements. Retention periods may differ by data category and jurisdiction, but we follow these general principles:

  • Account and identification data: Core account information (such as your name, contact details and basic account history) is retained for the duration of your relationship with us and normally for up to five (5) years after your account is closed, unless we are legally required to keep it longer (for example, in connection with AML obligations, investigations or legal disputes).
  • KYC and AML documentation: Copies of identity documents, proof of address and source-of-funds information are typically retained for at least five (5) years after the end of the business relationship or the date of the last transaction, in line with AML and counter-terrorist financing regulations, and may be kept longer where permitted and necessary.
  • Transaction and gaming data: Betting history, deposits, withdrawals and related logs are kept for as long as required by financial and regulatory rules, usually for at least five (5) years after the relevant transaction or account closure, to support audits, chargeback handling and dispute resolution.
  • Marketing data: We keep records of your marketing preferences and contact details for marketing purposes until you withdraw consent or object to such processing, after which we will stop using your data for marketing and retain only minimal information necessary to record your opt-out.
  • Technical and log data: Technical logs and security-related data are normally retained for shorter periods (for example, from a few weeks to a maximum of two (2) years), unless required longer for security investigations or legal reasons.
  • Complaint and dispute data: Records of complaints, disputes and legal claims are kept for as long as necessary to manage and document the process and outcome, typically for the applicable statutory limitation period in the relevant jurisdiction.

When data is no longer needed, we will securely delete it or irreversibly anonymise it so it can no longer be associated with you. If you request deletion of your data, we may still need to retain certain information where required by law or where we have overriding legitimate interests, such as fraud prevention or legal defence.

Your Rights

Depending on your place of residence and subject to legal conditions and limitations, you have several rights in relation to your personal data. For UK residents, these are primarily based on UK GDPR and the Data Protection Act 2018. For certain other countries, including Mexico and EEA member states, additional or parallel rights may apply under local law. We will always handle your request in line with the strongest applicable standard.

  • Right of access: You can request confirmation of whether we process your personal data and receive a copy of the data we hold about you, together with information about how we use it. For security reasons, we may need to verify your identity before fulfilling your request.
  • Right to rectification: You can request correction of inaccurate or incomplete personal data. In many cases you can update certain details directly in your starzebet.com account settings; for other changes, our support or data protection team may ask for evidence before updating records.
  • Right to erasure ("right to be forgotten"): You can request deletion of your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis. We may not be able to delete data that we must keep to comply with legal obligations (such as AML or responsible gambling rules) or to establish, exercise or defend legal claims.
  • Right to restriction of processing: You can ask us to restrict processing of your data in certain cases, such as while we verify its accuracy or respond to an objection. During restriction, we will store your data but not use it for most processing activities other than those permitted by law.
  • Right to object: You can object at any time to processing of your personal data based on our legitimate interests, including profiling for risk assessment. We will stop processing unless we demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where we need to process data for legal claims. You also have an absolute right to object to direct marketing, in which case we will stop sending you marketing messages.
  • Right to data portability: Where processing is based on your consent or on a contract and carried out by automated means, you can request a copy of the personal data you have provided to us in a structured, commonly used and machine-readable format, and you may ask us to transfer it to another controller where technically feasible.
  • Right to withdraw consent: Where processing is based on your consent (for example, marketing communications or certain cookies), you can withdraw consent at any time. You can do this by using the unsubscribe links in our emails, adjusting your marketing preferences in your account (if available), changing your browser or cookie settings, or contacting us at [email protected].
  • Rights under Mexican law (where applicable): If you are located in Mexico, you may have additional rights under the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), including ARCO rights (Access, Rectification, Cancellation and Opposition). You can exercise these rights using the contact details provided in this policy; we will apply Mexican requirements alongside UK/EU-style rights where they give you equal or greater protection.

How to exercise your rights and response times:

  • To exercise any of your rights, please contact us at [email protected] or via live chat, indicating that your request concerns data protection and specifying the right you wish to exercise.
  • We may ask you to provide information to confirm your identity before acting on your request, especially where sensitive or financial data is involved.
  • We aim to respond within one (1) month of receiving a valid request. If your request is particularly complex or we receive numerous requests, we may extend the response period by up to two (2) further months, and we will inform you of any extension and the reasons for it.
  • We will not charge you for handling your request, unless it is manifestly unfounded or excessive (for example, repeated requests). In such cases, we may charge a reasonable fee or refuse to act.

Cookies & Tracking Technologies

Starz Bet uses cookies and similar technologies on starzebet.com and associated mirror domains to operate our services, improve performance, personalise content and measure the effectiveness of our marketing. In the UK, our use of cookies is governed by the Privacy and Electronic Communications Regulations (PECR) and UK GDPR.

Types of cookies we use

  • Strictly necessary (functional) cookies: These cookies are essential for the website to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as logging in, setting privacy preferences or filling in forms. They help maintain your session, keep your account secure and enable core functionality of the betting and casino platform.
  • Performance and analytics cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are most and least popular, how players move around the site and whether certain promotions or odds formats are effective. Data is typically aggregated and used for statistical purposes.
  • Functionality cookies: These cookies enable enhanced functionality and personalisation, such as remembering your preferred language, odds format, deposit currency or previously viewed games. If you disable these cookies, some features may not work properly.
  • Advertising and targeting cookies: These cookies may be set through our site by us or our advertising partners. They may be used to build a profile of your interests and show you relevant adverts on our site or on other websites. They work by identifying your browser and internet device. In some cases, we may link this information with your account to better tailor Starz Bet promotions, where permitted by law.

Managing cookies

  • Cookie banner and settings: When you first visit starzebet.com (or after certain changes), you may see a cookie banner. You can accept all non-essential cookies, reject them, or choose specific categories. You can review and change your choices at any time using the cookie preferences tool on the website (where available).
  • Browser controls: Most browsers allow you to block or delete cookies through their settings. You can usually find these controls in the "Options", "Settings" or "Preferences" menus. Blocking all cookies may affect the functionality of the site, including the ability to remain logged in or complete transactions.
  • Third-party opt-outs: Where we use third-party analytics or advertising services, those parties may provide their own opt-out mechanisms. Links to such tools (if used) are typically provided in our cookie information on starzebet.com.

Strictly necessary cookies are used on the basis of our legitimate interests in providing a secure, functioning website. Other cookies (such as certain analytics and advertising cookies) are used only with your consent where required by law.

Data Security

We take the security of your personal data seriously and implement technical and organisational measures designed to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. While no system can guarantee absolute security, we work to reduce risks in line with industry practice.

  • Encryption and secure transmission: We use Transport Layer Security (TLS) version 1.2 or higher to encrypt data transmitted between your browser and starzebet.com, including when you log in, manage your account or submit payment details. Sensitive data is encrypted at rest where appropriate.
  • Access controls and authentication: Access to personal data is limited to authorised personnel who need it for their job and are bound by confidentiality obligations. We maintain role-based access controls, strong authentication practices and internal policies to minimise unnecessary access. Where feasible, multi-factor authentication is used for administrative and high-privilege accounts.
  • Infrastructure and monitoring: Our systems are hosted in data centres that apply physical and logical security controls, such as firewalls, intrusion detection, backup systems and environmental protections. We monitor systems for suspicious activity, attempted attacks and unusual patterns that could indicate abuse or compromise.
  • Security testing and audits: We carry out regular technical and procedural reviews of our security controls, including vulnerability assessments and other testing, and we work with specialist providers where appropriate. We aim to align our practices with recognised international security standards such as ISO 27001 and SOC 2, although this does not necessarily mean we hold formal certification unless explicitly stated on starzebet.com.
  • Staff training and policies: Employees and contractors with access to personal data receive training on data protection, security and confidentiality. Internal policies govern how data is handled, stored and accessed, and breaches of these policies may result in disciplinary action.
  • Incident response: We maintain procedures for identifying, investigating and responding to suspected personal data breaches. Where a breach is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and, where required by law, inform you without undue delay, providing information on the nature of the breach and recommended steps you can take.

Complaints & Contacts

If you have questions, concerns or complaints about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue directly. You can use the following channels:

  • Email: [email protected] (please mention "Privacy complaint" or "Data protection request" in the subject line)
  • Live chat: 24/7 live chat on starzebet.com (typical response time around 2 minutes; complex issues may take longer to escalate to the appropriate team)
  • Postal mail: Data Protection, at the current registered office or mailing address indicated in the footer or legal sections of starzebet.com. Please clearly mark your letter as "Data protection - confidential".

Internal handling procedure:

  1. We will acknowledge receipt of your complaint or request as soon as reasonably practicable, usually within a few working days.
  2. We may ask for additional information to verify your identity or to understand your concern in more detail.
  3. We will investigate your complaint and aim to provide a substantive response within one (1) month. For complex matters or multiple complaints, this may be extended by up to two (2) additional months, in which case we will keep you informed.
  4. If you are not satisfied with our response, you may escalate your complaint to the relevant supervisory authority as described below.

Escalation to supervisory authorities:

  • United Kingdom: If you are in the UK and believe we have not handled your personal data in accordance with data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
    • Website: https://www.ico.org.uk
    • Telephone (within the UK): 0303 123 1113
    • Address (at the time of drafting): Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom.
  • European Union/EEA: If you are located in an EU/EEA member state, you may lodge a complaint with your local data protection authority. Contact details are usually available on your authority's official website and via the European Data Protection Board website.
  • Mexico: If you are located in Mexico and believe your rights under the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) have been breached, you may file a complaint with the National Institute for Transparency, Access to Information and Personal Data Protection (INAI). Information on how to do this is available on INAI's official website.

Please note that Starz Bet is an offshore operator and does not hold a UK Gambling Commission licence. This means that UK-specific gambling dispute bodies such as the UK Gambling Commission and IBAS generally cannot assist with gambling or payout disputes relating to Starz Bet. However, this does not affect your right to complain to data protection authorities about our handling of your personal data.

Updates

We may update this privacy policy from time to time to reflect changes in our services, legal requirements or how we process personal data. The most current version will always be available on starzebet.com, and any changes will take effect when the updated policy is posted, unless stated otherwise.

  • Notification of changes: For non-material changes (for example, clarifications or organisational updates), we may update the text on starzebet.com without special notice other than the "Last updated" date. For material changes that significantly affect how we process your data or your rights, we will take additional steps, such as:
    • Displaying a prominent notice or banner on starzebet.com;
    • Sending you an email to your registered address, where appropriate;
    • Notifying you via your account dashboard or messaging centre.
  • Advance notice for significant changes: Where feasible and where changes are likely to have a substantial impact on you, we will provide at least thirty (30) days' notice before the changes take effect, particularly if they introduce new purposes for processing or modify your rights in a meaningful way.
  • Your options: If you do not agree with the updated policy, you may choose to stop using our services and request account closure. In some cases, continued use of starzebet.com after the effective date of changes may be treated as acceptance of the updated policy, where permitted by law.

Last updated: January 2026